Shipping and Delivery
At Activegearempire, we are committed to ensuring that your orders are delivered swiftly and securely through reliable, high-quality shipping services. We aim to make the shipping process as transparent as possible to provide you with a smooth shopping experience.
Shipping Time Overview
The Total Delivery Time is the combination of Processing Time and Shipping Time.
- Processing Time: This phase includes order verification, product assembly, and preparation for shipment. The time required for processing depends on your location and our current workflow efficiency.
- Shipping Time: This begins once your order has been processed and handed over to the carrier. The duration depends on the shipping method you select and your delivery destination.
Our order processing follows Pacific Standard Time (GMT-08:00). Please note that during peak seasons or promotional events, delivery times may be slightly extended.
We work with reputable shipping partners, including USPS, UPS, FedEx, and DHL, to ensure reliable delivery. The total estimated delivery time is a sum of both the processing and shipping phases.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Estimated Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 business days | 7-14 business days | 10-19 business days |
| Apparel | 3-5 business days | 7-14 business days | 10-19 business days |
We process orders from Monday to Friday, excluding federal holidays, following Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping: On orders over $99
Tracking Your Package
Once your order is shipped, you will receive an email confirmation containing a tracking number. You can easily track your package’s status directly on our website.
Please note that some carriers may take up to 5-7 business days to update tracking information. If you have not received any updates after 10 business days, kindly contact us at [email protected], and we will assist you further.
Shipping Delays
If your order is not delivered within 45 calendar days, please contact us at [email protected] to request a full refund. Should any unexpected delays occur during the shipping process, do not hesitate to reach out to us for support. We strive to respond to all inquiries within 12 hours.
Undelivered Packages
If the tracking information shows that your package has been delivered but you cannot locate it:
- Please check the delivery area thoroughly.
- Contact the shipping carrier directly to inquire about the issue.
If the problem remains unresolved, feel free to email us at [email protected] for assistance.
Incorrect Addresses
We highly recommend double-checking your shipping details at checkout to ensure accurate delivery. Unfortunately, we cannot guarantee delivery to incorrect or incomplete addresses. If you realize any mistakes, please notify us at [email protected] immediately, and we will try to assist.
Duties and Taxes
Please be aware that any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. Activegearempire is not liable for customs fees or undelivered packages if the package is rejected by the recipient or fails to deliver after multiple attempts.
We reserve the right to cancel orders at our discretion without guaranteeing a refund.
If you have any further questions regarding our shipping policies, please feel free to contact us at [email protected].