Returns and Refunds

At Activegearempire, we value your satisfaction and want to ensure you are happy with your purchase. We have outlined our return and refund process below to provide clarity and help you with any concerns regarding your order.

Order Changes & Exchanges

We kindly ask that you carefully review your order details—such as size, design, and quantity—before completing your purchase. Unfortunately, we are unable to accept returns or exchanges due to incorrect selections like item type, size, design, or address after the order is placed.

However, if you notice an error, we offer a 6-hour window from the time of order placement for you to cancel and reorder correctly. If you have any doubts or questions before placing your order, please do not hesitate to contact us. Your satisfaction is our top priority.

Canceling Orders

You have a 6-hour window after placing your order to request a cancellation. If we receive your request after this timeframe, your order may already be in the processing or shipping stages, which will limit our ability to cancel.

Please note that a 10% cancellation fee of the total order value will be applied for any order cancellation. To proceed with a cancellation, kindly contact us at [email protected].

Return Window

You have 30 days from the delivery date to initiate a return. After this period, we will consider the order accepted by the customer, and unfortunately, refunds will no longer be available.

Eligible Conditions for Returns

Returns are only accepted under the following conditions:

  • The item arrived damaged or broken.
  • The received design differs from what was ordered.
  • The size or material is incorrect compared to what was ordered.
  • You received the wrong product.
  • The product description does not match the item delivered.

Condition of Returned Items

To qualify for a return, the item must meet the following criteria:

  • The item must be in its original condition and packaging.
  • The item must not have been worn, washed, or altered.
  • Any defects must be due to an error on our part.
  • Original tags must still be attached.
  • Minor issues, such as stray threads, are not considered eligible for returns.

Required for Refunds

To ensure a smooth refund process, please provide the following:

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects (photos or videos)
  • Relevant email correspondence or screenshots

Return and Refund Process

  1. Please email your refund request along with the necessary documentation to [email protected].
  2. Our Customer Service team will review your request and respond within 2-3 business days.
  3. We will then provide you with specific instructions based on your case.

Please note that returns and refunds require our confirmation before being processed, and we are unable to proceed without prior approval.

Return Shipping Costs

The customer is responsible for any return shipping costs. These costs will not be deducted from your refund amount.

Refund Processing Time

Once we receive your returned item, please allow up to 2 business days for refund processing. After we receive and inspect the item, you will be notified via email, and we will promptly issue a full refund, including any original shipping fees.

Awaiting Your Refund?

If you are expecting a refund and it has not appeared, please follow these steps:

  1. Double-check your bank account details.
  2. Contact your credit card company, as refunds may take time to process and appear in your account.

It typically takes 10-15 business days for refunds to be fully processed, depending on your card provider’s policies. If your refund does not appear after following these steps, please reach out to us at [email protected]. We will respond within 2-3 business days to assist you further.

Important Notes

  • Our return policy is valid for 30 days from the delivery date. After this period, we will no longer be able to offer refunds or exchanges.
  • Items are only eligible for return or exchange within the 30-day window, and no additional fees will be applied, except for the return shipping costs, which the customer must cover.
  • We cannot be held responsible for any returns that are lost or damaged in transit, nor for returns made without proper communication with our team.

If you have any additional questions or concerns about our return and refund policy, please feel free to contact us at [email protected]. We are here to assist you.